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I have to pay money to cancel my service???

So I’ve been using DarkStar LLC’s Ventrilo service for a couple years now.  I no longer had a need for it and couldn’t find a place to cancel on my “Control Panel” so I just erased my billing information.

Invoice time rolls around and payments are rejected and my account is suspended.  Okay good, that was expected.  I notice at the bottom of my failed payment email stating I could contact “support@darkstarllc.com” to cancel my account.  I send an email there and to my surprise, it’s replied by an automated mailer that says, “Thank you for contacting DarkStar Communications, if you are receiving this e-mail message this is because you have contacted us through a method which is not actively monitored by our staff.”.

WTF?  Your email just said I could cancel through that address?  I leave it for another month because I found that ridiculously stupid.  I keep getting failed invoice emails and got tired of it so I send them another email to that email address.  This time, I get a different auto-response pointing me to a http://support.darkstarllc.com which I never knew existed.

I send in a cancellation request there and figure things would be all good, I was wrong.

Take a look at the following transcript…  Turns out I have to pay money to cancel my account, that’s some bogus business practices.  Unfortunately, you have to read from the bottom-up.

Now I’m just waiting to hear back from them, I suspect they’re going to try some other tactics to extort money from me.

Update: Read part 2