The Ko Home » Ventrilo http://thekohome.com Personal site of Peter & Ann Ko Fri, 21 Jan 2011 22:13:49 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 I have to pay to cancel my service??? Part 3 (The End?) http://thekohome.com/2008/06/06/i-have-to-pay-to-cancel-my-service-part-3-the-end http://thekohome.com/2008/06/06/i-have-to-pay-to-cancel-my-service-part-3-the-end#comments Fri, 06 Jun 2008 15:24:40 +0000 Peter http://thekohome.com/?p=25 So after letting multiple chains at Darkstar LLC that I would not pay them money in order to cancel my account, they decided it was best to insult me and continue to screw me over.

I hope any of you people considering their service see this before you make the leap. They have a shady business practice and they know it.

]]> http://thekohome.com/2008/06/06/i-have-to-pay-to-cancel-my-service-part-3-the-end/feed 0 I have to pay to cancel my service??? Part 2 http://thekohome.com/2008/06/06/i-have-to-pay-to-cancel-my-service-part-2 http://thekohome.com/2008/06/06/i-have-to-pay-to-cancel-my-service-part-2#comments Fri, 06 Jun 2008 06:43:30 +0000 Peter http://thekohome.com/?p=19 So things were escalated to the “owner” of Darkstar LLC. And they STILL want me to pay money to cancel my account. I think it’s time to get the BBB involved…

Update: Read part 3

]]> http://thekohome.com/2008/06/06/i-have-to-pay-to-cancel-my-service-part-2/feed 0 I have to pay money to cancel my service??? http://thekohome.com/2008/06/05/i-have-to-pay-money-to-cancel-my-service http://thekohome.com/2008/06/05/i-have-to-pay-money-to-cancel-my-service#comments Thu, 05 Jun 2008 15:42:42 +0000 Peter http://thekohome.com/?p=13 So I’ve been using DarkStar LLC’s Ventrilo service for a couple years now.  I no longer had a need for it and couldn’t find a place to cancel on my “Control Panel” so I just erased my billing information.

Invoice time rolls around and payments are rejected and my account is suspended.  Okay good, that was expected.  I notice at the bottom of my failed payment email stating I could contact “support@darkstarllc.com” to cancel my account.  I send an email there and to my surprise, it’s replied by an automated mailer that says, “Thank you for contacting DarkStar Communications, if you are receiving this e-mail message this is because you have contacted us through a method which is not actively monitored by our staff.”.

WTF?  Your email just said I could cancel through that address?  I leave it for another month because I found that ridiculously stupid.  I keep getting failed invoice emails and got tired of it so I send them another email to that email address.  This time, I get a different auto-response pointing me to a http://support.darkstarllc.com which I never knew existed.

I send in a cancellation request there and figure things would be all good, I was wrong.

Take a look at the following transcript…  Turns out I have to pay money to cancel my account, that’s some bogus business practices.  Unfortunately, you have to read from the bottom-up.

Now I’m just waiting to hear back from them, I suspect they’re going to try some other tactics to extort money from me.

Update: Read part 2

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